Refund policy

Purchases may be exchanged or returned for refund, with original receipt, within 14 days, provided they are in original condition and include all of the original accessories and packaging. Used item are final sale unless specified other wise. 

Financed product may be subject to a restocking fee. Any product exchanged or returned may be subject to a restocking fee.

Products with missing accessories, packaging or wrong serial number, as well as products no longer in original condition cannot be returned or refunded. Shipping fees and Service are not refundable. There are no refunds on sale items, discounted items, used items or special orders.

Due to Provincial health regulations, harmonicas, vocal microphones and melodicas can not be returned.

Gift cards are non refundable.

EXCEPTIONS TO OUR RETURN POLICY INCLUDE:
  • Computer software
  • Products with accompanying software that has been registered
  • Print music (books and sheet music)
  • Harmonicas
  • Earplugs and in-ear monitors
  • Reeds

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Rental Policy


DISCLAIMER: Equipment listed herein is and will remain the property of Bobby Lalonde Music Inc. The renter agrees to return the equipment in the same condition it was in when it was picked up or delivered. Any damage and/or missing equipment is the sole responsibility of the renter and will be due and payable in full to Bobby Lalonde Music Inc. on the return date at current retail prices. Bobby Lalonde Music Inc. will not be held responsible and/or liable in any way for any and all damages resulting from the use or misuse of the equipment by the renter. Furthermore, the renter shall be responsible for liability insurance coverage.
CHARGES WILL BE APPLIED IF EQUIPMENT IS RETURNED LATE AND/OR NOT CLEAN UPON RETURN

Please be sure to contact us to ensure availability for the dates you require this rental. Proof of ID and a credit card for security will be required upon pickup.